Privacy Policy

1. Introduction

MYAISEVA ("Company", "we", "us", "our") operates the website dineshai.com and associated mobile applications (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

This Policy is published in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, the IT (Reasonable Security Practices) Rules, 2011, and other applicable Indian laws.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, mobile number, date of birth, gender, city/state.
• Profile Data: Birth details (date, time, place), dominant hand, physical attributes, profession, marital status — collected to provide AI-powered astrological, palmistry, and numerology services.
• Payment Information: Wallet top-up transaction details (processed via third-party payment gateways; we do not store card/UPI credentials).
• Photos: Palm photographs and face photographs, uploaded optionally to improve AI prediction accuracy.
• Communication Data: Messages sent via contact forms or support channels.

2.2 Automatically Collected Data

• IP address, browser type, operating system, device identifiers.
• Pages visited, time spent, click-through data, referral URLs.
• Cookies and similar tracking technologies (see Section 6).

2.3 Sensitive Personal Data (SPDI)

Birth details, biometric data (palm/face images), and health information entered on the Platform constitute Sensitive Personal Data or Information under Indian law. This data is collected solely for providing the requested AI services and is not shared for commercial purposes without explicit consent.

3. How We Use Your Data

4. Data Storage & Security

Your data is stored on secure servers located in India. We implement industry-standard security measures including SSL/TLS encryption, AES-256 data encryption at rest, access controls, and regular security audits.

Uploaded photographs (palm and face images) are stored with restricted access and are not used for any purpose other than generating your requested AI report.

Retention: Account data is retained for the duration of your account's existence plus 3 years for legal compliance. You may request deletion subject to applicable legal retention requirements.

5. Sharing of Information

We do not sell your personal data. We may share data with:

• Payment Processors: RazorPay or similar RBI-authorised gateways for processing transactions.
• Cloud Service Providers: For hosting and infrastructure (bound by data processing agreements).
• AI/LLM Service Providers: Anonymised or pseudonymised data for report generation.
• Legal Authorities: When required by law, court order, or government directive.
• Channel Partners: Limited to the specific transaction/referral; no ongoing sharing.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect some Platform features.

• Essential Cookies: Required for the Platform to function (login sessions, security).
• Analytics Cookies: Google Analytics (anonymised) to understand usage patterns.
• Preference Cookies: Remember your language and display settings.

7. Your Rights Under the DPDP Act, 2023

As a Data Principal under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: Request a summary of your personal data we hold.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (subject to legal retention obligations).
• Right to Grievance Redressal: File a complaint with our Grievance Officer (see Section 11).
• Right to Nominate: Nominate another individual to exercise rights on your behalf in the event of death or incapacity.

To exercise any right, email our Grievance Officer at privacy@dineshai.com. We will respond within 30 days.

8. Children's Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from minors. Family profiles for individuals under 18 must be created and managed by a parent or legal guardian. If you believe a minor's data has been collected without consent, contact us immediately.

9. Third-Party Links

Our Platform may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policy of every website you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our Platform. Continued use of our services after changes constitutes acceptance of the updated Policy.

11. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000 and DPDP Act, 2023, the details of the Grievance Officer are: